Redeem Coordinator
Location: Tel Aviv, Israel (תל אביב) · Category: Customer Success · Seniority: Junior · Work model: On-site · Posted: 2026-08-30
The company
We are a fast-growing B2C gaming startup based in Tel Aviv, dedicated to building immersive and original digital experiences. Our team is expanding rapidly, offering a high-impact environment where you can help shape the future of a global gaming brand.
The Role:<br>Be the integrity champion of a gaming platform. As a Redeem Coordinator, you'll protect the community by managing high-stakes transactions, ensuring every player receives fair and accurate redemptions, and preventing fraud that could harm both players and the business.<br><br>Responsibilities:<br>• Be the trusted voice for every player inquiry, resolving complex redemption questions with expertise and care.<br>• Turn redemption moments into player loyalty — make every transaction smooth, transparent and delightful.<br>• Guard against fraud with sharp instincts and data-driven analysis, acting as a security sentinel protecting players and the company.<br>• Dig into player data to spot trends, validate requests, and make informed approval decisions.<br>• Uphold rigorous compliance standards on every approval, keeping the platform trustworthy and secure.<br>• Stay ahead of emerging threats by identifying unusual patterns and escalating new fraud schemes for investigation.<br><br>Requirements:<br>• Native-level English communication — clear, persuasive and professional.<br>• Empathy paired with a business mindset — understands player needs while protecting company interests.<br>• Uncompromising integrity and discretion with sensitive player and financial data.<br>• Precision-focused — meticulous attention to every number and transaction.<br>• Thrives under pressure — stays sharp, calm and solution-focused when deadlines matter most.
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