Senior Customer Success Manager
Location: Tel Aviv, Israel (תל אביב) · Category: Customer Success · Seniority: Senior · Work model: On-site · Posted: 2026-07-27
The company
We are a B2B SaaS company providing a platform that helps its business customers run and scale their day-to-day operations. We work in tight product–engineering loops, shipping continuously and staying close to our customers.
The Role
Own a portfolio of strategic global accounts from onboarding through renewal. This is a highly commercial role, suited to someone who enjoys building long-term partnerships while driving measurable business outcomes. You will be the primary strategic advisor to your customers, helping them grow their business while owning retention, expansion and overall account success. Customer Success here is not a support function — it is a strategic growth engine, and its managers are trusted business advisors and commercial owners.
What You'll Do
- Own a portfolio of high-value strategic customers throughout their entire lifecycle, from onboarding to renewal.
- Become your customers' strategic advisor by understanding their business goals and helping them achieve measurable growth.
- Own customer retention and expansion across your portfolio.
- Lead commercial conversations around renewals, upsells and cross-sells.
- Identify growth opportunities and build strategic account plans that maximize customer lifetime value.
- Build success plans tailored to each customer's business objectives.
- Monitor customer health and proactively mitigate risks before they impact retention.
- Ensure customers consistently realize value from the company's solutions and services.
- Collaborate with Product, Marketing, Operations and Sales to deliver exceptional customer experiences.
- Represent the voice of the customer and influence product improvements and internal processes.
- Maintain accurate forecasting for renewals and expansion opportunities.
- Use data and insights to identify trends, improve customer outcomes and drive continuous improvement.
Requirements
- 5+ years of Customer Success or Account Management experience in a B2B environment.
- Proven experience managing strategic or enterprise accounts for global or international clients.
- Strong commercial experience owning renewals, upselling and cross-selling.
- Experience managing complex customer relationships and executive stakeholders.
- Excellent negotiation, presentation and communication skills.
- A strong analytical mindset with the ability to turn data into business decisions.
- Highly organized, proactive and comfortable owning business outcomes independently.
- Fluent English with native-level written and verbal communication skills.
Nice to Have
- Experience in adtech, mobile or digital marketing.
- Familiarity with ASO, SEO, paid UA or performance marketing.
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