Customer Service Representative
Location: Tel Aviv, Israel (תל אביב) · Category: Customer Success · Seniority: Junior · Work model: On-site · Posted: 2026-10-06
The company
We are a fast-growing, data-driven E-commerce brand operating at a massive scale. Our brand relies heavily on high-velocity marketing and deep consumer engagement across international markets, believing that in the modern DTC landscape high-performing creative is the single most powerful lever for growth.
The Role
Join the customer service team of a fast-growing e-commerce company in wellness and beauty. You will answer customers across phone, chat and other channels, handle warm inbound leads and turn them into sales — always with professional, friendly, personal and solution-focused service.
Responsibilities
- Sales: handle warm leads only (no cold calling), contact potential customers and turn inquiries into sales.
- Match the right products and solutions to each customer's needs, and close deals.
- Work in a CRM system to manage the sales process and follow up with customers.
- Talk with customers across channels (phone, email, chat) through an omnichannel platform, and keep customer records and call notes up to date.
- Give a positive customer experience and solve customer questions and problems in real time.
- Meet personal and team sales targets, and take part in promotions and performance initiatives.
- Learn the company's products in depth and work with other teams to improve processes.
Requirements
- 1+ years of proven experience in a customer service role — required.
- Excellent skills in a computer-based work environment.
- Ability to manage multiple tasks at the same time.
- Responsibility, accuracy, strong verbal and written communication, and the ability to work under pressure.
- Strong service orientation, excellent interpersonal skills and a positive, solution-focused approach.
- Active listening — real understanding of customer needs and concerns.
- Ability to work independently and as part of a team.
Advantages
- CRM systems (such as Zoho).
- Glassix — significant advantage.
- Basic knowledge of nutritional supplements and ingredients.
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