Redeem Coordinator
Location: Tel Aviv, Israel (תל אביב) · Category: Customer Success · Seniority: Junior · Work model: On-site · Posted: 2026-08-30
The company
We are a fast-growing B2C gaming startup based in Tel Aviv, dedicated to building immersive and original digital experiences. Our team is expanding rapidly, offering a high-impact environment where you can help shape the future of a global gaming brand.
The Role
Be the integrity champion of a gaming platform. As a Redeem Coordinator, you'll protect the community by managing high-stakes transactions, ensuring every player receives fair and accurate redemptions, and preventing fraud that could harm both players and the business.
Responsibilities
- Be the trusted voice for every player inquiry, resolving complex redemption questions with expertise and care.
- Turn redemption moments into player loyalty — make every transaction smooth, transparent and delightful.
- Guard against fraud with sharp instincts and data-driven analysis, acting as a security sentinel protecting players and the company.
- Dig into player data to spot trends, validate requests, and make informed approval decisions.
- Uphold rigorous compliance standards on every approval, keeping the platform trustworthy and secure.
- Stay ahead of emerging threats by identifying unusual patterns and escalating new fraud schemes for investigation.
Requirements
- Native-level English communication — clear, persuasive and professional.
- Empathy paired with a business mindset — understands player needs while protecting company interests.
- Uncompromising integrity and discretion with sensitive player and financial data.
- Precision-focused — meticulous attention to every number and transaction.
- Thrives under pressure — stays sharp, calm and solution-focused when deadlines matter most.
Apply for Redeem Coordinator through Yuval HR · See all open roles